Payment Terms & Conditions
We will provide you with clear language in our Terms & Conditions.
GUARANTEES & REFUND POLICY
We are private investigators licensed in the areas where and when the law requires it. We also provide cybersecurity and computer forensics (not licensed). Due to the nature of our business, it is impossible to guarantee any outcome to the services we perform. NO REFUNDS. ALL SALES ARE FINAL. ALL MONEY IS EARNED ON RECEIPT. NO GUARANTEES. By making your payment, you recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances, except the following: If you pay us, and our private investigator determines we cannot conduct the work on your case due to numerous reasons, we will refund your entire amount you have paid, before we set you up in our case management system.
LEGAL AGE & ENGLISH LANGUAGE
Since all payments are made on this site, we want to have a clear understanding with our clients. By making your payment, you are agreeing you are 18 or older and can read and comprehend the English language. Do not make a payment if you do not understand our verbiage.
PACKAGE PRICE CONSIDERATIONS
Most of our services are sold as package prices to benefit our clients overall budgets and make it clear as to what the client will receive. All packages are different to fit the needs of our clients' particular matters. Even if your package contains a set amount of hours, you may not receive all those hours, if they are not needed or if there is another reason to stop investigation such as a violation of these Terms & Conditions or a violation of our Professional Services Contract or other reason.
AFTER YOU HAVE MADE PAYMENT
After you have made your payment on this site, or via an invoice we email you, we will create a case file for your through our case management system. You will receive an email to the email address you provide us. Once we have your account established you will receive a Professional Services Contract with the particulars of your matter which you will need to electronically sign. You will also receive a document with particulars of using our case management system, and likely a message asking for certain information for us to start your case.
CREDIT & DEBIT CARD PAYMENTS
You understand and acknowledge the charge that you hereby authorize is for contracted services. You agree to the credit card processing fee of 3% of the total owed. This payment authorization is for investigative & cyber services by PRIVATE or PRIVATE Inc. You understand a Professional Services Agreement will be sent to you after payment is made. You certify that you are an authorized user of the credit or debit card you use and that you will not dispute the payment with your credit card company or bank. I further agree that, by signing this agreement on the payment page, you are agreeing to the refund policy and terms and conditions, of the website through which you contacted PRIVATE.
We require all clients to upload their identification on our case management system. This helps us ensure the integrity of your account and access privilege's.
By making your payment on this site, you agree that you are the card holder and the signer of this credit card / debit card contract, and you consent to be legally bound by this electronic signature - just the same as a pen-and-paper signature. You understand that we consider it fraud to use a card not in your name. We will legally fight any fraudulent charges and bring legal action against any person who incurs a loss to our business.